how-to

Secure Message

How to use Secure Message in Online Banking

Connect with your Libro Coach Online

Secure Message is a great way to connect with your Coach or Libro Connect securely through Online Banking.

  • Get quick, on-the-go service
  • Ask Libro Coaches a question
  • Make an update or change to your account

Send a Secure Message to a Libro Coach

To get started, follow the instructions below:

  1. Sign into Online Banking.
  2. In the main header menu, click your “Profile Picture” (or placeholder avatar if you haven’t uploaded an image yet).
  3. Select “Messages” from the drop-down menu.
  4. On the right-hand side, select the “New” button.
  5. Enter a title for your message where it says “Enter Message Subject”.
  6. Add the details of your question or request in the “Reply” area.
  7. Click “Send” and your message will be sent to Libro Connect to either reply or share your message with your Libro Coach.
  8. Once your message is sent, you will be brought back to your Messages Inbox. When a Libro Coach replies, your new message will show here.

If you have any questions or need assistance from a Coach, please contact us.

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